Shipping Policy

Free Standard Delivery Within 50 miles:

This is our most basic level of delivery service. No bells and whistles, just the essentials.

This Service Includes:

• Delivery to your front door or other first dry area upon request at the time of sale
• Fast and friendly – we only use the best delivery companies
• Includes delivery to curb of home with a lift gate truck
• Online delivery tracking for most areas
• Unloading of your item from the truck by delivery professionals

Free Standard Delivery Does Not Include:

• Unboxing, installation or removal of old units
• Steps or unmanageable driveways

Note: There are no hidden fees, and you won't have to lift your own items off the truck.

Please Note: For some customers outside of the shipping company's zone, additional charges may be required.

Inside Delivery:

*Prices vary depending on distance from store*

Let the professionals bring your items inside for you.

This type of delivery includes the services listed above, plus:

• The product will be brought inside your home into your room of choice*
• We include one flight of stairs (7 steps) in our normal price (please call for 2 or more flights)*
• Moving your item into whatever room you choose or desired place
• We will unbox the product

Inside Delivery Does Not Include:

• More than one flight of stairs (7 steps)*
• Removal of doors*
• Removal of boxes or old appliances

* Charges for additional flights of stairs and/or removal of appliance doors, etc. will be collected at the time of delivery.

Note: Make sure to measure the pathway to your destination room so you know it's wide enough for your item to pass through.

Note: No matter how your items are delivered, make sure to thoroughly inspect them for any damages or missing pieces before signing for them.

Shipping Charges to Rural/Out of Zone Areas:

Some areas fall outside of the normal delivery zones of our shippers. For these areas, there will be additional shipping charges. If you have any questions, please contact customer service at 205-777-5154 Mon.-Sat. 9:00am to 6:00pm CST.

*$499 total must be reached in products to qualify for free shipping. Extended Warranties and Housewares are not included in required price.

**If the item has already been shipped, Inside Delivery will be $299. For some customers outside the shipping company's zone areas, additional shipping charges may be required.

Please Note: We do not ship to PO Boxes. Sorry for the inconvenience.

Installation:

ALSURPLUS offers free delivery within 50 miles on appliances orders $499 and over (exceptions may apply). Delivery and installation services are available WITHIN 50 MILES FOR EXTRA CHARGES. Please see the following list below for ALSURPLUS’S installation options, additional services available for an additional fee. Please note, if you have stairs and forgot to add them to your invoice you can still call and have them added, if the driver has not yet delivered the package. This also applies to door hinges that must be removed to fit your product through the door.